Social Media Maturity Model: 30 Posts, 30 People, 30 Days
You may have seen our June issue by now -- the Social Media Issue of CRM magazine, in which we immersed ourselves in the social media scene from cover to cover, devoting the entire month's content to...
View ArticleSocial Media Maturity Model: The Lineup
Here’s the lineup for our 30 Posts, 30 People, 30 Days project. (All dates and participants are subject to change, of course.) [EDITORS' NOTE: This is part of a series of posts that began here,...
View ArticleSocial Media Maturity Model: Moving Communication from Dictation to...
By Ryan Zuk, senior media and analyst relations manager, Sage CRM Solutions. Now more than ever, we need to get to know our people better, learn what motivates them, and use this information to create...
View ArticleGUEST-BLOG: The State of Social CRM: 6 Takeaways from #SCRMsummit
By Brian Vellmure, FreeCRMstrategies, @CRMstrategies on Twitter February 12, 2010 One of the worst snowstorms in the history of our Nation’s capital, the most flight cancellations since 9/11 (almost...
View ArticleGUEST-BLOG: Defining and Refining Social CRM at the #SCRMsummit
By Michael Fauscette, group vice president, software business solutions, IDC Monday, February 15, 2010 Last week, I joined a group of social CRM thought leaders — and representatives from 14 software...
View ArticleGUEST-BLOG: The Accidental Community Gathers at the #SCRMsummit
By Brent Leary, cofounder and partner, CRM Essentials Friday, February 12, 2010 I’m writing this while on a plane, flying back to Atlanta from Baltimore. I’m coming back home from BPT Partners’ Social...
View ArticleGUEST-BLOG: 7 SCRM Insights That Will Change the World #SCRMsummit
By Kathy Herrmann, partner, Pathlight Solutions. The #SCRM community recently practiced what it's been preaching when Paul Greenberg pulled together the top thought leaders in SCRM to a summit in...
View ArticleGUEST-BLOG: Dumbing Down Social CRM #SCRMsummit
By Prem Kumar Aparanji, principal consultant, CRM, Cognizant Technology Solutions Monday, February 15, 2010 I was in the U.S. last week. The journey from Bangalore to Washington, D.C., in itself was...
View ArticleGUEST-BLOG: Up-Leveling the Conversation: Social Business Insights at...
by Dr. Natalie Petouhoff, senior analyst, Forrester Research Monday, February 15, 2010 The #SCRM Group. That hashtag — which we use to communicate on Twitter — embodies the very essence of what social...
View ArticleGUEST-BLOG: The Social Business Engine Revs Up at the #SCRMsummit
By Mitch Lieberman, vice president, strategic solutions, SugarCRM Monday, February 15, 2010 People are the fuel that makes “the social engine” run “The social engine” is my own metaphor for what drives...
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